We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To request a return, log into your account at www.aspenmerino.com/account.

If you have any return question, you can contact us at mike@aspenmerino.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom or personalized products, personal wear items (such as base layers, socks, or undergarments) for hygiene reasons, worn or used garments, gift cards, and final sale items marked as non-returnable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at mike@aspenmerino.com.

Aspen Merino Return & Exchange Policy

We stand behind our premium Merino wool apparel and want you to love your purchase. If something isn’t quite right, we’ve made returns & exchanges easy for you. 

30-Day Hassle-Free Returns & Exchanges

You have 30 days from the delivery date to return or exchange items.

• Exchanges are free. Get the right size or product at no extra cost.

• Returns for refunds will have a small shipping fee deducted.

• Instant store credit is available for faster reordering.

How to Start a Return or Exchange

We’ve made returns as simple as possible. No printer needed.

1. Go to our Return Portal: [Insert Return Portal Link Here]

2. Enter your order number & email

3. Choose refund, exchange, or store credit

4. Drop it off at UPS/FedEx with a QR code (no printer needed)

• Exchanges ship out immediately once the return is scanned.

• Refunds are processed within 3–5 business days after receiving the return.

Return & Exchange Guidelines

• Items must be unworn, unwashed, with tags attached.

• Items marked as Final Sale are not returnable.

• If your item arrives damaged or defective, contact us at mike@aspenmerino.com with a photo.

Free Exchanges

If you need a different size or color, exchanges are 100% free with no return shipping fee.

• Instant exchanges available – We ship your new item before we receive the return.

• You can also exchange for any other Aspen Merino product if you prefer.

Returns for Refunds

If you prefer a refund, a small return shipping fee applies:

• U.S. Returns: $5.95 deducted from refund

• International Returns: Return shipping costs apply based on location

To avoid return fees, choose store credit or an exchange instead.

Instant Store Credit

Instead of waiting for a refund, you can get instant store credit as soon as your return is scanned.

• No waiting for refunds

• Use credit immediately to shop again

Return Policy Restrictions

• Worn, washed, or damaged items will not be accepted.

• Merino socks and underwear cannot be returned if worn.

• Customers with five or more returns in six months may be flagged for review.

How to Ship Your Return

1. Use our prepaid return label or QR code.

2. Drop it off at any UPS or FedEx location.

3. Track your return in real-time.

Instant exchanges ship out immediately.

Need Help? Contact Us

Email: mike@aspenmerino.com or adam@aspenmerino.com

We’re here to help you find the perfect fit.